Terms of Service

These Terms constitute a legally binding agreement between you (or the entity you represent, “Customer”) and easecity (“easecity”, “we”, “us”) governing access to and use of the easecity stream control infrastructure platform, related APIs, dashboards, and any associated services (collectively, the “Services”).

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

You must be at least 18 years old to use our Services. By using the Services, you represent and warrant that:

• You are at least 18 years of age.
• You have the legal capacity to enter into a binding agreement.
• Your use of the Services does not violate any applicable laws or regulations.

To access most features of the Services, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security of your password and accept responsibility for all activity that occurs under your account.
• Notify us immediately at hello@easecity.com of any unauthorised use of your account.
• Not share your account credentials with any third party.

We reserve the right to suspend or terminate accounts that we reasonably believe are being used fraudulently, abusively, or in violation of these Terms.

You agree not to use the Services to:

• Violate any applicable local, national, or international law or regulation.
• Transmit any unlawful, harmful, defamatory, infringing, or objectionable content.
• Attempt to gain unauthorised access to any part of the Services or related systems.
• Reverse engineer, decompile, or disassemble any portion of the Services.
• Use automated scripts or bots to access the Services in a way that adversely affects performance for other users.
• Resell or sublicense the Services without our prior written consent.
• Use the Services to build a competing product or service.

We reserve the right to investigate suspected violations and may suspend or terminate your account without notice if we determine a serious violation has occurred.

The Services, including all software, designs, trademarks, logos, documentation, and content provided by easecity, are owned by or licensed to easecity and are protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services solely in accordance with these Terms. Nothing in these Terms transfers any ownership of our intellectual property to you.

You retain ownership of any data or content you upload to the Services (“Customer Data”). By using the Services, you grant us a limited licence to process and store Customer Data solely to provide the Services to you.

We strive to maintain the uptime commitments stated in your subscription plan. Planned maintenance windows will be communicated in advance where possible. SLA credits, where applicable to Business or Enterprise plans, are the Customer's sole remedy for downtime events.

We do not guarantee that the Services will be available without interruption or error. Scheduled maintenance, force majeure events, or third-party infrastructure failures may cause temporary unavailability.

Each party may have access to confidential information of the other party. Both parties agree to keep such information confidential, use it only for the purposes of the agreement, and protect it with at least the same degree of care used for their own confidential information (but no less than reasonable care).

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EASECITY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO EASECITY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.

You agree to defend, indemnify, and hold harmless easecity and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your access to or use of the Services; (b) your violation of these Terms; or (c) your infringement of any third-party right.

Either party may terminate these Terms: (a) upon 30 days' written notice for any reason; or (b) immediately if the other party materially breaches these Terms and fails to cure the breach within 14 days of written notice.

Upon termination, your right to access the Services will cease. We will retain your data for a period of 30 days after termination, after which it may be permanently deleted. Sections that by their nature should survive termination (including Sections 6, 9, 10, 11, and 13) shall survive.

These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, the dispute shall be submitted to the exclusive jurisdiction of the courts of Hong Kong.

We reserve the right to modify these Terms at any time. We will notify you of material changes by updating the “Last updated” date and, where warranted, by email. Your continued use of the Services after the effective date of revised Terms constitutes acceptance. If you do not agree to the revised Terms, you must stop using the Services.

• Entire Agreement. These Terms (together with our Privacy Policy and any order forms) constitute the entire agreement between you and easecity regarding the Services and supersede all prior agreements.
• Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver. Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
• Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
• Language. These Terms are provided in English. Any translated version is provided for convenience only; the English version shall prevail in the event of any conflict.

If you have any questions about these Terms, please contact us: